How "Warranties" work
Warranties vary between different products. By law, your warranty covers you for 12 months on any product that you purchase on a return to base basis, provided the product in question has not been misused or mishandled in any way.
In addition, manufacturers of the products often offer additional warranties, which override the standard return to base warranty.
In general, such warranties fall under the following categories:
- Return to Manufacturer - This allows you to return any faulty product to the manufacturer direct. Very often, this expedites the repair as it bypasses the process of the product having to be returned to us and by us to the manufacturer.
- On Site Maintenance - This type of warranty means that the manufacturer will arrange for an engineer to come to your premises and carry out any repairs.
- Swapout - This type of warranty means that the manufacturer will swap your faulty product for a working product that is of a similar age and condition.
- On Site Loan Swapout - This warranty means that the manufacturer will arrange for your faulty unit to be returned to them for repair, and in the meantime, will temporarily loan you a replacement product to use until your own product is repaired and returned to you.
Specific Warranties
Projectors
For all new projectors, the warranty is provided by the manufacturer of the projector. All new projectors we sell come with at least one year's warranty, as standard. If you're buying an ex-demo or ex-hire projector the warranty will vary according to how old the projector is.
Most warranties relate to the product (the "hardware"), and its electronics. Digital projector lamps come with a 3 month return to manufacturer warranty as standard.
However, for educational establishments, some projector models now come with extended lamp warranties and/or a de-install/re-install service. Please see product detail or call for details.
Smartboards
All
SMART Board 600 Series interactive whiteboards are supplied as standard
with a three year return-to-base warranty cover. This cover can be
extended upon product registration, as follows:
Education sales:
Front projection SMART Board 600 Series interactive whiteboards can be
upgraded to a
three year on-site warranty, with a further two years
return-to-base warranty following registration at
www.activatemywarranty.co.uk
within 90 days of purchase. This will extend the warranty cover to five
years
in total.
Non-Education sales: Front projection SMART
Board 600 Series interactive whiteboards are supplied
with a three
year return-to-base warranty. A further two years return-to-base
warranty can be obtained by
registering at www.smarttech.com/support
within 90 days of purchase. This will extend the warranty cover
to
five years in total.
Promethean Whiteboards
All Promethean whiteboards come with a 3 Year on-Site warranty for the electronics and a 5 year return to factory warranty on the board surface. |
Return to Help Index
